FAQs

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FAQs

Welcome to Raincouver's FAQs! Here, you'll find detailed answers to common questions about our roof and gutter cleaning, gutter repair, and light installation services.

We're dedicated to helping you maintain a safe and beautiful home. Let us know if you need further assistance!

Roof Cleaning

Pressure washing is a powerful cleaning method that uses high-pressure water jets to blast away dirt, grime, and stubborn stains from hard surfaces like driveways, sidewalks, and decks. Our team uses pressure washing techniques suitable for the specific surface being cleaned to achieve optimal results.

Soft washing is a gentle and effective cleaning method that uses a combination of low-pressure water and specialized cleaning solutions to safely remove dirt, debris, and organic growth from delicate surfaces, such as roofs, without causing damage.

No, we don't use high-pressure washing on roofs. For delicate roofing materials, we use soft washing methods to ensure safe and effective cleaning. However, for certain roof types like concrete tile, cement tile, and clay tile, we offer a range of cleaning options, from gentle scraping to low-pressure washing with surface cleaners. NOTE: We never use turbo jet nozzles on roofs. Our team will assess your roof's specific needs and recommend the best approach.

We recommend soft washing for most roofs, especially those with delicate materials. However, the best method depends on your roof's specific material and condition. Our team will assess and recommend the safest and most effective approach.

For certain roof types like concrete tile, cement tile, slate, and clay tile, we use a low-pressure washing method with a surface cleaner with dual jet nozzles (25 or 40-degree angle). This approach effectively removes dirt and debris. We then apply a biocide treatment to kill any residual organic growth. Our team carefully assesses each roof's condition to ensure this method is suitable, and we use alternative methods like soft washing when necessary.

We aim to minimize foot traffic to prevent any damage, especially to concrete and clay tile roofs. We carefully walk only on the overlaps of the tiles, and only one person climbs the roof to reduce foot traffic. If feasible, we clean the roof from a ladder to prioritize safety.

Yes, we offer solar panel cleaning services.

Pressure Washing

No, our team takes precautions to ensure your surface is cleaned safely. We adjust the PSI and GPM using an external unloader to suit the surface type. We also use the correct nozzle orifice size and surface cleaners with rotary arms to prevent streaks and damage. Additionally, we avoid using turbo pencil jets, which can leave marks on surfaces.

Yes, we apply a biocide treatment after pressure washing to kill any remaining algae, mold, and lichen. This treatment helps prevent bio growth for up to 1.5 years, keeping your surfaces cleaner for longer.

We pressure wash a variety of surfaces, including concrete, block paving, decking (wood and composite), slate, granite, render, porcelain, artificial grass, sandstone, tarmac, limestone, stucco, brick, siding (vinyl, aluminum, and wood), and fences (wood, vinyl, and metal).

Yes, our team is equipped to remove tough stains, including gum, graffiti, and mortar cement. We also offer degreasing services for oil-based stains.

The pressure we use depends on the surface type. For faster and more effective cleaning, we prioritize using a higher volume of water (GPM) over high pressure (PSI), ensuring a thorough clean without damaging surfaces.

No, we don't use your house's electricity. Our pressure washing machines are self-contained and gas-powered. Additionally, our equipment operates within the city's bylaw-regulated decibel levels, minimizing disruptions to you and your neighbors.

Gutters Cleaning

Regular gutter cleaning prevents water damage, foundation issues, pest infestations, and property value loss. Clogged gutters can cause water to overflow, leading to leaks, mold growth, and structural damage to your home, making maintenance essential for homeowners.

It's recommended to clean your gutters at least twice a year, once in the spring and once in the fall, or more frequently if you have a lot of trees surrounding your home.

Signs that your gutters need cleaning include overflowing water, sagging gutters, and visible debris accumulation. You may also notice water damage or staining on your walls or foundation.

Yes, we do install gutter leaf guards that will prevent debris from entering the gutter.

Eco-friendly and Sustainability

Yes, we use environmentally friendly cleaning products that are biodegradable and non-toxic for all our services, including roof cleaning, gutter cleaning, and pressure washing. Our products are designed to effectively clean and protect your property without harming the environment or wildlife.

We take great care to prevent chemicals from entering the stormwater system, nearby creeks, and vegetation. We use containment systems, such as tarps or berms, to catch any runoff during cleaning, and our technicians are trained to minimize chemical usage and ensure proper disposal of wastewater. We also take extra precautions when working near sensitive areas, such as creeks, streams, or gardens, to prevent any potential harm to the environment.

Yes, we use low-pressure washing techniques whenever possible to minimize water usage and prevent damage to surfaces. Our technicians are trained to adjust pressure settings based on the surface type and condition to ensure effective cleaning while minimizing environmental impact.

We prioritize sustainability in our business practices by using eco-friendly products, reducing water waste, and implementing energy-efficient equipment. We also strive to minimize our carbon footprint by optimizing routes, reducing fuel consumption, and promoting recycling.

Yes, our technicians undergo regular training on eco-friendly practices, including proper chemical handling, waste disposal, and water conservation. We emphasize the importance of environmental responsibility and ensure our technicians follow best practices to minimize our environmental footprint.

Before applying sodium hypochlorite, we thoroughly rinse nearby vegetation with water to prevent potential damage. After the application, we rinse the vegetation again with water to remove any residual bleach solution, helping to avoid burning or damaging plants and grass.

Quality of Chemicals

We use professional-grade, industrial-strength chemicals that are specifically designed to deliver effective and long-lasting results. Unlike many other companies that may use retail-grade chemicals found in big-box stores, our products are formulated to tackle tough cleaning jobs while providing superior durability and performance. By using high-quality chemicals, we ensure that our clients receive the best possible outcomes for their roof cleaning, gutter cleaning, and pressure washing needs.

No, we don't use strong or undiluted chemicals. We follow the manufacturer's guidelines for dilution ratios to ensure safe and effective cleaning. Our team uses a method called Xjet with Switch Tip to precisely control chemical dilution. Before applying any cleaning solution, we always perform a small test patch to assess the reaction and adjust our approach accordingly, ensuring the best results while protecting your property.

Expectations

The level of transformation and shine you can expect depends on the type of treatment used. If we use sodium hypochlorite (bleach), you can expect a more immediate and dramatic transformation, as it quickly kills and removes organic growth, leaving your roof looking cleaner and potentially shinier. However, if we use a biocide treatment, the transformation may be more subtle, as the treatment takes time to take effect, and the organic growth may not immediately disappear. We'll discuss the expected outcome with you beforehand to set realistic expectations.

Accuracy and Technology

At Raincouver, we utilize Moasure, a revolutionary 3D measuring technology that allows us to accurately measure dimensions down to every inch, meter, and square foot. This technology enables us to provide precise and accurate quotes for our roof cleaning, gutter cleaning, and pressure washing services, ensuring transparency and reliability for our customers.

At Raincouver, we utilize DJI drones equipped with high-resolution cameras to conduct thorough pre-inspections of roofs and gutters, allowing us to identify debris and damage. We also use drone technology for post-inspection, providing our customers with a detailed visual record of the work completed. This approach ensures transparency, accuracy, and a high level of customer satisfaction.

Ongoing Maintenance Plans

Yes, at Raincouver, we offer customized ongoing maintenance plans that help prevent costly repairs, maintain property value, and provide peace of mind. Our plans include regular services like roof cleaning, gutter cleaning, and pressure washing, tailored to fit your needs and budget.

General and Payment

No, you don't need to be at home. Our team will take care of everything, and you'll come home to a cleaner and better-maintained property, with the specific services you've selected completed to a high standard.

Yes, if you select a second service, you'll receive a 15% discount on the second service.

Yes, we are fully insured

We accept a variety of payment methods for your convenience, including Visa, Mastercard, Discover, UnionPay, American Express, Interac debit cards, E-Transfer, and Cash.

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